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Leadership and Supervisory Skills Part 3

Key Supervisory Competencies: Issues Identification and Management

  • Starts Jun 5
  • 1,550 US dollars
  • Customer Designated Location

Service Description

In this course, students will learn about issues identification and management. The topics include, but are not limited to: -Conversations that resolve issues and de-escalate conflict -Learning from near misses, close calls and opportunities for improvement -Double loop feedback learning that replaces learning from suggestion campaigns and employee surveys -The BEST Observation Process—walkabouts that provide meaning to the observer not just to those being observed—how to identify latent hidden system conditions BEFORE they lead to consequences) *The course price is per session, not to exceed 20 students

Upcoming Sessions

Contact Details


Suite B 3160 George Washington Way, Richland, WA, USA

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